First APECATE Quality Seal goes to Equinócio
The Portuguese Association of Congress, Events, Outdoor Leisure and Cultural Activity Companies has recently launched its Quality Seal, that was created as a mark of differentiation of both companies and their services, allowing customers a safe choice when they are hiring.
The first national company to get it is Equinócio. "On the one hand, internally, we are assured that what we are doing, we are doing it well. On the other, no less relevant, we have the confirmation of a greater degree of confidence in our services among potential markets and customers", refers Cláudia Caetano, director of Equinox. The biggest challenge was probably to correctly identify all the processes contemplated by the Quality Seal. "Much of the required items were already being met. They were already Equinócio internal rules and current practices. What happened is that we named certain processes differently." Still, the process allowed them to become more aware of the needs of certain minorities, such as in the case of dietary restrictions, accessibility, etc.
The company believes this certification can be a differentiator in the international market. Equinócio is a tourism company specialised in organising corporate events, team building, outdoor incentives, and experiential training, established in 2002.